FAQ

No, custom charts cannot be uploaded. However, the CQG desktop platform allows clients to replicate most charts. If you need assistance, please contact us at [email protected].

At the moment, we do not offer physical delivery.

The language can be changed on the platform’s login page.

Please email Tickmill’s Customer Support team at [email protected] or call us on +44 789 703 6806. Our team will be happy to help.

Information about exchange opening times can be found here for the CME Group and here for Eurex.

There are two main ways to close a Futures position:

1. Offset the position: This is the simplest and most common method. If you have bought one lot, you simply sell one lot, which will net your position to zero.

2. Roll the position: This allows you to move the position into the next contract month if you wish to maintain your market exposure when the current contract expires.

All products are enabled on the trading platform. Availability depends on whether you have sufficient funds in your trading account to cover the initial margin.

You can do this by reducing the working order to the amount you want to keep open and trading the remaining portion.

If you have a position and would like to continue holding it, you can roll the contract into the next expiry month. This is done by opening the spread function in the trading platform and placing an order to sell the current expiry, then buying the next available expiry (usually the next expiry month).

Once executed, your existing position will be closed and replaced with a contract in the new expiry month.

You can do this in your Client Area. Simply log in by clicking here.

Tickmill offers standard commission rates for Futures traders, which you can view by clicking here. If the standard rates are not suitable for your trading needs, please contact us at [email protected] to discuss a tailored solution.

Trading volume is the number of contracts that have been bought and sold over a given period of time. When a Futures contract is traded, whether bought or sold, it counts towards the trading volume for that contract. For example, if a person sells an S&P 500 Futures contract, that counts as 1 lot.

A clearing house is a financial institution that facilitates the exchange of payments, securities, or derivative transactions. It stands between two clearing firms, helping to reduce the risk of a member firm failing to meet its trade settlement obligations.

A Futures exchange is a central financial marketplace where participants trade standardised Futures contracts. These contracts allow traders to buy or sell specific quantities of a commodity or financial instrument at a predetermined price, with delivery set for a specified time in the future.

Level 1 provides access to live top-of-book prices (best bid and best ask).

Level 2, also known as market depth data, provides the same real-time prices as Level 1, as well as additional depth of market information, including the 2nd, 3rd, 4th best bid and ask levels, and so on.

Please note that no market data will be available until you select your market data options when selecting your CQG platform.

Lot size refers to the standardised quantity of a financial instrument as defined by the exchange. In Futures trading, the lot size represents the number of units or contracts contained in one Futures contract.

Exchange-traded Futures are standardised, meaning one contract may represent 100 shares, 1,000 barrels of oil, or another fixed quantity. You can find this information on the contract specifications page.

You can check this in your Client Area. Simply log in by clicking here.

Open interest is the total number of Futures contracts held by market participants at the end of the trading day. It is used as an indicator of market sentiment and the strength behind price trends.

Speculators aim to profit from changes in a security’s price, while hedgers use Futures to attempt to reduce the amount of risk or volatility associated with a security’s price changes.

In simple terms, the initial margin is the amount required by the exchange before a contract is opened. It can be compared to a non-refundable security deposit. The maintenance margin is the minimum amount that must be maintained to keep the position open. If your balance falls below this level, you will need to add funds to maintain the position, or it may be closed due to insufficient funds. These requirements help protect the client, the broker, and ultimately the exchange, which guarantees the settlement of every trade.

You can find details of the available market data packages and their costs by clicking here.

All exchanges or clearing houses publish specific futures expiration date calendars, which specify the exact expiration dates for each of their futures products. Usually this is done on the third Friday of every contract month (Expiration Month) available.

Margin requirements can change frequently due to market conditions. To get the latest margin information, please email us at [email protected] or call us on +44 789 703 6806.

All commission details are available on the Tickmill website. You can view them by clicking here.

Trading hours and holiday schedules can be found here for the CME Group and here for Eurex.

First, decide which products you would like to trade and then select the relevant exchange. If you need assistance, please email us at [email protected].

Margin requirements can increase during periods of high market volatility and decrease when volatility is lower. Key factors that can affect Futures margins include shifts in supply and demand (fundamentals), changes in fiscal policy (such as spending or taxation), major geopolitical events, and natural disasters.

If you have a live Futures account and your order was rejected, please contact Tickmill’s Customer Support team at [email protected] or call +44 789 703 6806.